Operations Command Center
Live status across the order journey, SLAs, KPIs, and bottlenecks
Open Orders
1,284
4.1% vs last period
SLA Breaches
42
12.5% vs last period
Avg Cycle Time (d)
9.2
0.6% vs last period
On-time Dispatch
94.5%
1.1% vs last period
Step-wise journey · counts & SLA (click a row to drill into actual SKUs)
KPI / KRA tracker (click a row to see contributing SKUs)
| Team | KPI | Target | Actual | Owner | Status | |
|---|---|---|---|---|---|---|
| Design | New SKU Launches | 80 | 72 | Riya N. | At Risk | |
| Production | Units / day | 1200 | 1080 | Vikram S. | At Risk | |
| QC | Defect Rate % | 2 | 1.6 | Meera J. | At Risk | |
| Dispatch | On-time % | 95 | 94.5 | Aman K. | On Track | |
| Customer Care | CSAT | 4.5 | 4.6 | Sana M. | On Track | |
| Merchandising | Sell-through % | 70 | 64 | Kabir D. | At Risk | |
| Marketing | ROAS | 4 | 4.7 | Tara V. | On Track | |
| Finance | GST On-time Filing | 100 | 100 | Nikhil P. | On Track |